Code of Conduct

AssistList is built on the idea that people can come together to solve a community need. To do that well, we need to treat one another, our users and our community with respect, honesty and care.

This Code of Conduct outlines the standards we ask everyone on the AssistList team to follow.

Our commitment

As an AssistList team member, you are expected to:

• • Treat people with respect. Be welcoming, respectful, and inclusive in your interactions with teammates, users, community partners, and the public.

  • Act with integrity. Be honest, fair, and transparent in your work and decisions.

  • Support our mission. Keep AssistList’s purpose and the communities we serve in mind when making decisions.

  • Be accountable. Take responsibility for your work, follow through on commitments, and communicate when something isn't going as planned.

  • Ask questions. If you don't understand something or aren't sure how to proceed, ask for help.

  • Communicate professionally. Use good judgment when communicating internally and when representing AssistList externally.

  • Respect boundaries. Treat personal, confidential, and sensitive information with care.

What you can expect from AssistList

As a team member, you can expect to:

• • Be treated with respect and appreciation

  • Receive the information and support needed to perform your role

  • Have opportunities to contribute your skills and ideas

  • Receive guidance and feedback

  • Work in an environment where questions and different perspectives are welcome

Your contribution matters to us.

Conflict of interest

A conflict of interest can occur when your personal, professional or financial interests could influence an AssistList decision.

If you believe you may have a conflict of interest:

1. 1. Disclose it to your supervisor.

   2. Do not attempt to influence the decision.

   3. Do not participate in the decision where appropriate.

When in doubt, disclose the potential conflict and ask.

Confidentiality & privacy 

As an AssistList team member, you may have access to information that should not be shared outside the organization.

This may include:

• • Personal information about users, team members, donors, or supporters

  • User inquiries and communications

  • Internal documents and discussions

  • Business, financial, marketing, or operational information

  • Software, technical information, and source code

  • Account credentials and access information

  • Information shared by Community Partners

Please only access information you need for your role and never share confidential or personal information without authorization.

If you accidentally share or lose confidential information, let a supervisor know immediately so we can respond appropriately.

When you leave AssistList, your responsibility to protect confidential information continues.

Intellectual property

Work created as part of your AssistList role, including designs, written content, software, documentation, research, and other materials, is created for AssistList and may be used by the organization.

If you're unsure about ownership or whether something can be reused elsewhere, please ask your supervisor before sharing it externally.

Safety, discrimination & harassment

AssistList is committed to a safe, inclusive and respectful environment.

Discrimination, harassment, bullying, sexual harassment, threats and violence are not tolerated.

If you experience or witness behaviour that concerns you, please speak with your supervisor or the People & Culture Team. You can also reach out if you're simply unsure whether something you've experienced is appropriate, we're here to listen and help.

Leaving AssistList

We understand that volunteers' availability and circumstances change.

If you need to step away from your role, please let your supervisor or the People & Culture Team know as soon as possible. This helps us plan for a smooth transition and make sure important work and access are handed over appropriately.

Thank you for being part of AssistList and for helping us create a respectful, supportive, and community-focused team.