Processes & Procedures

These guidelines help us work together effectively as a remote, volunteer-led organization. They apply to all AssistList team members unless otherwise noted.

Work Location

AssistList is a remote organization. Team members work from the location that works best for them.

We stay connected through Slack, virtual meetings, and other online collaboration tools.

Meetings

Each team has regular meetings, either weekly, monthly or as needed depending on the role.

We also hold all-team meetings and social activities throughout the year to share updates, learn from one another and stay connected.

Communication

Slack is our primary communication tool. Please check Slack regularly and respond to messages relevant to your role.

Google Meet and other tools may be used for meetings and collaboration.

If you’re unsure about something, ask! We encourage team members to reach out to their manager, teammates, or other members of the AssistList team rather than trying to figure everything out on their own.

Equipment & Software

Team members generally use their own laptop and other personal devices to volunteer with AssistList.

AssistList provides software accounts or licences when they are needed for your role.

Please take reasonable care to keep AssistList information and accounts secure when using personal devices.

Volunteer Hours

We ask volunteers to track their approximate volunteer hours and submit them at the end of each month using our Volunteer Hours Form.

This information helps us:

• Recognize and celebrate volunteer contributions

• Understand how much time our team contributes

• Report on our impact, such as in grant and funding applications

Your hours don't need to be exact. A reasonable estimate is fine.

Support & Mentorship

You won't be expected to know everything when you join.

Your supervisor and teammates will help you learn your role, answer questions and provide guidance as you get started.

If you’re interested in developing a particular skill or gaining experience in a new area, let your manager know. We’re happy to explore opportunities that align with your interests and goals.

Representing AssistList

From time to time, you may represent AssistList at a community event, through social media, by email, or in another public setting.

When representing AssistList, please:

• Be respectful, friendly, and professional

• Use good judgment when communicating with others

• Protect confidential and personal information

• Make sure anything you share publicly is accurate and appropriate

• Ask your manager if you’re unsure whether something should be shared

When using your @assistlist.ca account, remember that you are communicating on behalf of the organization. Treat external emails and other communications with the same care and professionalism you would use in any professional setting.

Photos & Media

We sometimes take photos and videos at AssistList events and activities for internal use, social media, our website and other promotional materials.

If you do not want to be photographed or featured, please let us know. We will do our best to respect your preference.

Respectful Workplace

AssistList is committed to maintaining a safe, respectful, and inclusive environment.

We do not tolerate discrimination, harassment, bullying, or threatening or violent behaviour.

If you experience or witness something that makes you uncomfortable or concerned, please speak with your supervisor or our People & Culture team.